Balancing the Pros and Cons of ChatGPT and AI in HR

As we move forward into the next wave of automation at work, it's important to consider how new artificial intelligence (AI) like ChatGPT can benefit HR departments, but beware of their potential drawbacks.
 

ChatGPT is a powerful tool that can help HR teams streamline their workflow and improve their productivity. Increasingly, HR teams are turning to generative AI to compose summaries of virtual interviews and gain insights into candidates’ skills, experience, and potential.

However, there are some potential drawbacks to using ChatGPT and other AI technology in HR. One concern is that these tools may lead to a loss of human touch and empathy in HR interactions, which could negatively impact employee morale and engagement. Additionally, there is a risk that AI algorithms may unintentionally perpetuate biases or discriminatory practices, which could lead to legal and ethical issues for HR departments.

The March edition of HR Strategy & Planning Excellence includes informative articles that focus on the potential impact of new AI technology like ChatGPT on the human capital industry and provides valuable information for HR professionals looking to leverage AI to improve their work.

Dave Ulrich (Rensis Likert Professor of Business at the Ross School, University of Michigan) outlines in his article, What Will ChatGPT Mean For Human Capability?, that while the potential for AI—in this case ChatGPT—is great, it may be useful but not sufficient for HR’s future advantage.

In Korn Ferry Digital's Purbita Banerjee’s article, ChatGPT Accelerates The Path To B- But Not A+ In HR Tech Solutions, she shares ways to take full advantage of the innovative leaps ChatGPT may enable and also about the warning flags flying around ChatGPT.

From maintaining employee autonomy to discovering how new tech will integrate with your existing HR tech stack, 8 leaders shares valuable insights in Brett Farmiloe's (Terkel.io) article, 8 Important Factors When Choosing HR Technologies.

Courtney Ramsey's article, ChatGPT: The Secret To Helping HR Save Time And Reduce Stress suggests three ways to use ChatGPT to create scripts for difficult conversation topics, create an outline for a presentation, and build relationships with top talent from LinkedIn.

In brief, this edition of the magazine provides valuable insights and guidance on how to leverage AI to improve HR practices while avoiding potential pitfalls.

We hope you find the articles in this issue informative and helpful and, as always, we welcome your valuable feedback and suggestions.

Happy Reading!