This is an excerpt from a fascinating conversation I recently had with I/O psychologist, technologist and author Steve Hunt, whose roots in AI go back to his dad, a psychology professor who did pioneering work with it in his field. The excerpt focuses on a topic we discuss at length on the podcast: the one critical thing that we can do that AI can’t: care. “Caring…is (defined as) a human giving their time and attention to another human…it is literally an organic process. AI can simulate it, it can act like it. A key part of counseling or coaching is knowing that someone cares about you…and AI can’t do that.”
On the podcast, Steve and I discuss caring from multiple perspectives: its historic role in facilitating work, its unmeasured value to the economy, what it looks like in today’s workforce, how to measure and monetize it. Coming soon!
