Business processes are a set of actions that must be performed to achieve specific goals within an organization. They represent a systematic approach to organizing and managing a business to improve the efficiency, quality and effectiveness of the company.

Basic principles of business processes

1. Centralization and Coordination: Business processes are organized around a central idea or goal, providing interconnection between the various functional areas of the company. They allow you to coordinate the work of different departments and employees and ensure a single chain of creation and provision of goods or services.
2. System approach: business processes are considered as an integral system, including all the stages and elements necessary to achieve the result. This allows you to establish connections and interactions between different process components and optimize their overall performance.
3. Customer Focus: Business processes are designed taking into account the needs and expectations of the customer. When organizing business processes, it is important to consider how customers interact with the company and create an optimal interaction that meets their needs.
4. Continuous improvement: Business processes must be regularly analyzed and optimized to achieve greater efficiency and improve the quality of work. This can be done by auditing processes, identifying problem areas and developing improvements.

Business process structure

Business processes consist of the following elements:

1. Inputs: These are the information or resources needed to start and execute a process. For example, this could be information about a customer, an order, or requirements for a product or service.
2. Steps and Tasks: These steps represent a sequence of actions that must be completed to achieve the final result. Each task can have its own inputs, outputs, and final goals.
3. Outputs: These are the results or products that result from the execution of a business process. For example, this could be a finished product or a completed order.
4. Control and Measurement: This is the phase of the process where the performance of the process is monitored and evaluated. Here the achievement of goals and the level of quality of work is checked.
5. Improvement: Based on the results of monitoring and measurements, process improvement allows you to identify problem areas and propose measures to eliminate them. This helps to increase the efficiency of business processes and improve the quality of services or goods provided.

Business processes are a key aspect of the successful functioning of an organization. Development, optimization and management of business processes can significantly improve the productivity, quality and efficiency of the company.