When navigating the bureaucracy of a public sector organization, there are no cookie-cutter scenarios. Alex Smith, chief human resources officer for the City of Memphis, knew her organization was no different. As an appointee with the current Mayoral administration and with a limited timeline for making improvements, one of Alex’s goals during her tenure has been to empower the City’s HR organization with “modern 21st-century capabilities” and transition it to a paperless cloud-based solution to free up capacity within the organization.

To bolster its existing, broad deployment of Oracle HCM Cloud, Smith needed sophisticated point-solution capabilities specifically in time and attendance (3Sixty Insights BWSCS2121 – “New CHRO Delivers Business Transformation to City of Memphis with Oracle HCM Cloud,” February 2021). What’s more, the City wanted to work with a solution provider with experience with municipalities who could successfully learn the ins and outs of the organization to assess and address their unique pain points and objectives accurately. An at once curious and not-unheard-of outcome, UKG rose to the occasion, providing another example in 3Sixty Insights’ research of a full-suite provider of software for HCM playing the role of best-of-breed point solution—this time in workforce management (WFM).