Active listening is key to listening. Let the other person speak and tell you their thoughts, feedbacks, etc. Keep your mouth shut. Take notes on what you want to talk about. But let them speak. Get their point of view out in the open. Listen to the entire dialogue to take in their entire point or feeling or situation. And then you can ask clarifying questions or give your side or what you heard. But shut up, be active an intentional, and let them talk.