In today’s data-centric world of work, everything moves at the speed of light. Managers and Employees just don’t have the time to solve time-consuming tasks like payroll hiccups and missed time punches or else they risk slowing productivity.
 
But what if there was a way to stop those problems from happening in the first place?
 
ADP, a leading global technology company providing HCM solutions, recently introduced its Intelligent Self-Service which uses real-time data and predictive analytics to solve common problems across the business function. Ultimately, Intelligent Self-Service looks to handle issues in a matter of seconds, rather than days or weeks by leveraging the wealth of data ADP has collected through years of client interactions. The result is a prompt, perceptive, and predictive HR management tool that alleviates potential headaches and helps provide more opportunities for a better overall work experience.

ADP’s Intelligent Self-Service offering is comprised of 4 key foundational elements: Action Cards, ADP Virtual Assistant (A.V.A for short), Policy Personalization, and Case Management.
 
The Action Card function provides proactive alerts to eliminate the risk of issues occurring in the flow of work with some of the most common uses being document completion notifications and incomplete timecard reminders.
 
A.V.A is a user-friendly and interactive virtual assistant that walks employees through the issues they’re having and can help them in resolving the issues right from the chat window. Whether it’s viewing pay summaries or checking the latest company news, A.V.A is equipped with an immense number of tools to improve the employee experience.
 
Policy Personalization allows for a broad level of customization with Action Card, Virtual Assistant, and Case Management situations based on a company’s internal policies as well as local regulations.
For the more complex situations that require human HR assistance, Intelligent Self-Service provides employees with a quick and efficient way to create, manage, and transparently track their interactions with HR. Using the information given, the Case Management solution works towards crafting the perfect pairing of worker and HR practitioner based on their needs.
 
Altogether, the comprehensive Intelligent Self-Service package represents a large step into the future of HCM technology. ADP’s unique solution to proactive problem solving and the potential business benefits it can provide for clients across all business sizes further showcases the strength of their internal development practices and their drive to remain an HCM leader