Leading customer engagement platform Exotel announces a new addition to its leadership team by appointing Manpreet Madaan as VP of Revenue Operations.
Manpreet’s mandate at Exotel is to achieve world-class Sales excellence through establishing solid Revenue Operations processes. Exotel’s growth is led by large strategic go-to-market (GTM) sales, and revenue teams.
Sachin Bhatia, Chief Growth Officer, Exotel commented “Last 2 quarters have seen Exotel expanding teams across the functions. Growth is an area where we have made significant investments, and teams have grown by more than 4x in the past 2 quarters. Manpreet comes on board with a wealth of experience in running Revenue Operations. I look forward to building a world-class growth team that is data-driven and strives for excellence with her support and insights“.
Commenting on her new role Manpreet said, “I am so thrilled and excited to be part of the Exotel journey where the opportunity is immense. The company provides an unparalleled customer experience in the world of CPaaS, CCaaS and Conversational AI bringing all the goodness of the 3 organizations Exotel, Ameyo & Cogno AI together building a solid value proposition for the customer. I am looking forward to building the team from the ground up and contributing to the success of #OneExo.”
Manpreet would work towards boosting revenues and day-to-day efficiencies by optimising end-to-end Sales operations through automation, tools, and efficient processes. A Chartered Accountant by profession, Manpreet possesses over 25 years of strong expertise in the fields of Business Planning, GTM Operations, Strategy, Program Management & Finance.
Manpreet was earlier working with UIPath, an automation company, where she contributed - from early growth start-up to one of the most successful tech IPOs of 2021. Manpreet has a demonstrated history of working in global technology companies including Airtel, Microsoft, and Oracle.
EOM
About Exotel
Exotel is the emerging market’s leading full stack customer engagement platform and business-focused virtual telecom operator. Incorporated in 2011, Exotel’s cloud-based product suite powers 50 million daily engagements across voice, video, and messaging channels. Exotel powers customer engagement to over 7000 companies in 60+ countries, including India, SE Asia, the Middle East, and Africa. Today, some of the fastest-growing companies in the emerging markets (Ola, Swiggy, Flipkart, GoJek, Byju’s, Urban Company, HDFC Bank, Zomato, Oyo, etc.) manage their customer engagement with Exotel’s suite of a communication APIs, Ameyo’s omnichannel contact centre (merger), and Cogno AI‘s conversational AI platform (acquisition) over the cloud. They’re a $100 million Series D funded company with $60 million in ARR.
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