In the current world, most businesses are seeking ways to improve their L&D processes, meet the diverse needs of global audiences, and deliver quality-proven training programs. The global pandemic has resulted in the rising scope of digital transformation. This also evolved two major eLearning trends: the distributed workforce expanding fast and the need for employee reskilling to stay engaged and productive. Blended training delivery has proved to be an effective solution for the healthcare industry to boost employees' performance and increase the quality of patient care.

Blended Learning for Healthcare- Solution Highlights

The Client from a non-profit healthcare organization wanted to train professionals specializing in helping patients who require cardiovascular care. They noticed that their members lacked awareness about Non-communicable Diseases (NCDs) which resulted in ineffective healthcare practices and guidelines.
The Client wanted an effective corporate training solution to increase awareness and improve the consistency of NCD prevention methods. At Infopro Learning, an engaging blended training program was designed to identify the business challenges and ensure better patient care. Firstly, the Client's requirements were identified and then an effective strategy was planned to drive learner engagement and knowledge retention. Then, an engaging online learning journey was created by incorporating different modalities for blended training delivery.

1. Identifying the Client’s Need

In-depth research is needed to identify the Client's needs. Interviews with stakeholders are done to analyze how training delivery would cater to the diverse business goals and training needs. A significant challenge was that they were using dependent on classroom-based sessions, which had limited accessibility. An engaging learning solution was required to reach global audiences and deliver an improved learning experience to ensure better patient care.

1. Improve the Business Strategy

It is important to ensure that training delivery leads to improved employee engagement, better course completion, and more knowledge retention. With more course completions, the chances to increase the quality of patient care also enhances.
An effective online learning program was created to encourage employee engagement. It incorporated different training modalities that promote interactive thinking and crucial decision-making. In addition, the blended learning approach also included a storytelling approach to boost knowledge retention.

1. Incorporate Blended Training Methods

The last step is to deliver blended training programs across mobile devices for improved accessibility. Online courses were offered as short video chunks that are easier to access and quick to digest. Also, web-based training modules on patient care best practices were designed for the healthcare professionals. Online courses were gamified with different elements such as badges, scores, and leaderboards to encourage maximum participation. Assessments helped track learner progress, and certifications ensured that employees are well-equipped with the required skills and knowledge.

Solution Benefits
With the right blend of training delivery methods, most organizations can leverage the benefits of corporate training. The blended learning solution for the healthcare industry is the key to organizational success. It offered many uses, from improved accessibility and reduced implementation time to higher consistency and more scalability. The blended was multi-lingual, enabling the workforce from different cultures and locations to understand the content easily. To know more about this solution, read the case study U.S Based Non-Profit Healthcare Organization.

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