Video communication is the most effective way to deliver information to the hearts and minds of your staff and 2020 isn’t going to change that. In the old days, the norm was using corporate training films shot by an outside firm that repackaged them for as many clients as possible. The digital and mobile revolutions have banished that model to the landfill where it belongs. Now, we’re seeing custom video communications that have been tailored for specific audiences. This trend is likely to continue in 2020.

Customer support departments have already adopted various forms of artificial intelligence (chatbots, for example) that help clients uncover information more easily. This is the year AI joins video and mobile in shaping internal communications. The reasons for this come down to effectiveness and time constraints.

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