Instant messaging softwares such as Skype, Slack or Facebook are increasingly becoming popular in the workplace and are changing the way employees traditionally connect with their colleagues.

ReportLinker conducted a survey to answer three questions:

In which sector do people use instant messaging softwares the most?

What are the most popular ones and why?

Do employees trust their privacy settings?

Key findings show that:

.Only 19% of people prefer face-to-face communication when discussing something at work

.And 50% prefer emails

.43% of people use instant messaging softwares in their company, including 71% who work in the tech industry.

.The most used software is Skype 29% , followed by Facebook  Messenger 22% , Lync 19% and Slack 5%.


A Better collaboration:

.Among heavy users, 45% say they’re more productive with instant messaging

.Efficiency (22%) and team collaboration (14%) are the biggest drivers of instant messaging adoption

.14% say it helps them reduce the volume of emails, while 12% liked the flexibility and 10% said the tools were easy to use.

.The main drawback is the pressure to respond immediately cited by 24% of respondents

Privacy:

Despite the popularity of instant messaging softwares, the majority of people, 57%, believe there’s no guarantee workplace conversations will remain private on such tools.                                                                                                

To see all the survey results click here.
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Intissar Guettou
igu@reportlinker.com
T: +1 347 903 1913 

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