carrot and stickFrustrated, Carson has approached the firm’s partners about this pay inequity on several occasions, and each time they have placated him with hints of a big payoff in the not-too-distant future. Carson is supporting his wife and young toddler and has asked for specifics so he can plan accordingly. But using ambiguity as their primary tool, the non-committal partners have instead chosen to stall Carson with just sit tight for a while longer promises. What they don’t know (but will soon learn the hard way) is that Carson has interviewed with several competing firms and has accepted another firm's offer. His decision to leave is final, and he told me that no matter what his current employer offers to keep him--even if it's more than where he's headed--it's too late. He's moving on.
One might think that the practice of dangling a nebulous carrot in an attempt to attract talent and motivate high performance would be extinct in the new millennium, but it’s still commonplace. Even the best-intentioned ambiguous promises have no place in the compensation strategy of a great workplace culture.
Here is a simple 3-Point strategy for keeping young talent engaged in a future with your organization:
1. Be Aware: Millennials aren't buying into the "just keep your head down and your nose to the grindstone and someday good things will happen" mantra that many boomers bought into as young professionals. Today's top young talent is way too impatient and skeptical. And when it comes to their career, they demand clarity.
2. Be Honest: Tell them what your intentions are for their future, and then follow through on those promises. If you aren't certain about when they'll be promoted or how much they'll see in a raise, it's far better to say nothing than to hint or suggest that something good is on the horizon. In other words, say what you'll do for them, then do it.
3. Be Transparent: Just as dangerous as making promises you can't keep is not making a promise when you can. Surprises are nice, but this is their career; not their birthday. Keep them in the loop when it comes to their future and discuss it with them often. If they need to improve in a specific area before you can promote or raise them, let them know what that is, and then help them achieve those benchmarks so they can grow with you.
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Excerpted from Eric Chester's new book On Fire At Work: How Great Companies Ignite Passion in Their People Without Burning Them Out - releasing Oct. 20th. PreOrder now and forward a copy of your Amazon receipt to christie@ericchester.com and you'll receive a link to download Eric's other 3 bestselling books for FREE!