Accepting reality and owning circumstances will accomplish little if you fail to solve problems and remove obstacles on your road to results. Once you See It and Own It, you must Solve It by constantly asking “What else can I do to achieve the desired results?” Only then can you consistently Do It!

Consider the following example of constantly asking “What else can I do?” The call centers of a large financial services company were struggling to improve. Turnover was high, “handle time” was long, and software solutions were inadequate. Targets for improvement were established and everyone began asking “What else can I do?” However, when it came to bringing about real change, the going got tough as numerous unexpected issues and problems arose.

Undaunted, everyone in the organization continued to ask “What else can I do?” to find new ways to improve performance. Ideas poured in from everywhere as everyone from senior management to telephone operators took accountability for reducing the time needed to handle a call............Read Continue What Else Can You Do for Your Work?