I’m looking forward to being part of the second edition of Customer 360 Symposium. The event is taking place on April 8-9 in the Hunter Valley. The Hunter Valley is the wine region just outside of Sydney. I’ll be giving a keynote on CX. Discussing the psychology of the customer journey http://www.9inchmarketing.com/2014/01/26/uncovering-the-biggest-myth-in-customer-experience-at-customer-360/