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    Uncovering the biggest myth in customer experience at Customer 360


    I’m looking forward to being part of the second edition of Customer 360 Symposium. The event is taking place on April 8-9 in the Hunter Valley. The Hunter Valley is the wine region just outside of Sydney. I’ll be giving a keynote on CX. Discussing the psychology of the customer journey http://www.9inchmarketing.com/2014/01/26/uncovering-the-biggest-myth-in-customer-experience-at-customer-360/

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