Predictions for 2014: Baseball legend Casey Stengel once said, “Never make predictions, especially about the future.” It’s strong advice for today’s unpredictable climate. Yet we enjoy prognosticating, especially at the end of the year. So, here are my seven fearless predictions for customer experience in 2014: #1. http://www.9inchmarketing.com/2013/12/29/seven-fearless-cx-predictions-for-2014/