This blog post was written by John Orr, senior vice president of retail strategy and execution at Ceridian HCM. It’s commonplace for companies to look to improve their workforce management strategies in an effort to strengthen their customer service initiatives – especially in the retail sector. Good service is the primary reason that successful merchants complete sales, and http://ceridianblog.wordpress.com/2013/07/22/the-retail-paradox-save-money-or-spend-it-on-customer-service-2/