No one would ever argue NOT to listen to customers. But sometimes it’s appropriate to change the volume on customer feedback. I started thinking about this a few weeks back when a client asked me about features they were considering adding/pruning. My response was to ask what the customers thought. Typical response, right? But, the http://feedproxy.google.com/~r/HRExaminer/~3/cGTx3ffg2JY/