What benefit is it to the organization if short-term goals are met but a leader’s behaviour contributes to employee unrest, sabotage, or high turnover with loss of skills and knowledge? Leaders must be aware of how their behaviour impacts on the motivation and performance of their employees.
How leaders expect others to behave determines how they themselves act toward them. If they have negative expectations (beliefs) about someone, their behaviour will reflect how they feel, and they are likely to get the behaviour they expect. This, of course, can severely impact performance outcomes.
Successful management of our own behaviour and that of others can greatly facilitate our working relationships. When we have established effective working relationships, we can anticipate successful outcomes in the planning, managing and reviewing of performance. In order to do this, we need to understand the dynamics of behaviour.
Behaviour is something somebody does, something that is observable, and something that is measurable. A major premise of performance management is that as a leader, it is important for you to concentrate on observable, measurable behaviour.

Cheers,
Anne Dranitsaris, PhD