If a job could talk, it would explain precisely what was necessary to achieve superior performance. We could ask it to tell us about the:

Knowledge a person needs
Personal attributes required to drive success
Rewards for superior performance
Hard skills vital for the job
Behaviors necessary to perform at peak levels
Intrinsic motivators

Since jobs don’t talk, we must get the truth from subject matter experts. These are the people in and around a given job. But this can be challenging because their natural biases must be removed. This can be difficult if not impossible. An impartial facilitator can spur a group into an unbiased, fair discussion that and act as a catalyst for developing a clear understanding of what superior performance look like. An expert facilitator will help subject matter experts hear a job talking.

The process leads to an understanding of the knowledge, intrinsic motivators, personal attributes, behaviors and hard skills required of each key accountability for the job in question. After the process, businesses can compare all current and new staff members to the results and provide a developmental plan for each. Developmental plans that are job related are much better than those based on one person’s opinion.

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