Las Vegas, NV – June 7th, 2012 – Hyatt Legal Plans, a MetLife company, was a featured presenter at the International Quality & Productivity Center’s (IQPC) 13th Annual Call Center Convention. The presentation, entitled “Viewing Contact Centers as An Investment in Growth” was delivered by Hyatt Legal Plans’ Director of Client Services Christopher Tomsa and Client Service Supervisor James Grimes to over 1,000 industry professionals.
Hyatt Legal Plans’ Customer Service Center is the recipient of numerous industry awards, including the Stevie American and International Business Awards, Call Center Excellence Award and the Smart Business World Class Customer Service Award. The company’s Call Center Week presentation revealed the major strategic components of building and maintaining a world-class customer service center.
“We were especially honored to have been invited to present our business model to our esteemed peers,” said Mr. Tomsa. “High-touch customer service from knowledgeable, courteous representatives is key to what sets us apart from competitors and helps maintain our position as the market leader.”
According to a 2011 Hyatt legal Plans’ survey, satisfaction rate among plan sponsors and members averaged over 98 percent.
About Hyatt Legal Plans
Hyatt Legal Plans, a MetLife subsidiary, is the largest provider of group legal plans in the country, serving more than nine million plan members and dependents through a nationwide network of 12,000 attorneys. For more information on Hyatt Legal Plans, please visit www.legalplans.com. Group legal plans provided by Hyatt Legal Plans, Inc., Cleveland, OH. In certain states, plans are provided through insurance coverage underwritten by Metropolitan Property and Casualty Insurance Company and Affiliates, Warwick, RI.
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