In the changing world of travel and tourism it is very important for all leading hotel companies to work towards sustainability and growth of the industry for their own benefit as well as for the benefit of the industry’s future. It is very sad to see how some still find it difficult to change and adopt in keeping to the demands of the industry and today’s traveler needs. Life style changers along with technology advancement have given birth to a freelance traveler who is demanding quite rightfully from all to fulfill vacation and travel dreams!! Today it is not about value for money but who creates that ‘Wow factor’ making the experience unforgettable!
Importance of understating where you stand and where you want to be to keep up with the demands of the industry is vital for any company to succeed. Material guest comfort needs can be easily fulfilled with the financial investments but the greater challenge of changing and developing your staff to deliver the hospitality expected is hard work! Developing people is the key to sustainability. This is the responsibility of the HR team! How well is your HR team geared up to face this challenge depends on the foundation, whether built on strategically planned and implemented, recognizing priorities scrutinized through strategic thinking, makes the difference.
HR commitment should come with a well understood and accepted vision for success! Vision statements are today just a wall hanging in some companies because it is not lived by employer’s leaving no vision statement in the eye of the employee. Love for human resources development must be in the blood of the committed and executed for the sheer good it brings to the company, to the industry and most to the people, the biggest assert of all!! Having committed managers at the top of your HR command who brings commitment to work fulfills the good it is for instead managers who shows false loyalty, in act of selfishness for self gain, towards the company chairman and directors, will blindly lead the workforce to a team that underperforms and unhappy. Well established HR team will start the process from the recruitment where hiring will be to a well planned and executed interviewing process. New hire should not only be qualified in paper with past work experience relevant to the field but most of all should be able to adapt to the existing culture of the company! This is one area most of the time still overlooked leading to frustration at work place! Some have purposefully ignored the fact to find temporary solutions to meet the demands as a result of high employee turnover! Here again the HR has an important role to play by orientating the new hire and guiding through until solid grounds are gained. Lack or ignorance of a proper Vision statement can and will lead to poor productivity and tarnish a long run relationship between employer and employee resulting lack of trust and commitment.