Today’s workforce management (WFM) systems help companies to maintain the required level of service at lower costs. Automated WFM systems save substantial management and clerical time, while reducing labour costs by optimizing staffing resources.

You are probably already familiar with the benefits of WFM and what it can do for your business. But when it comes to choosing a WFM solution, how do you select the right one?

Here are some guidelines to consider when choosing a WFM system:

Invite all qualified vendors to present their products. Insist on a detailed demonstration and ask questions about how their system would meet your needs, including scheduling, time and attendance, absences and interfaces to payroll and HR. Make sure that you have everything covered, even if you do not intend to implement all modules in the very beginning. You do not want to replace systems after 6 months.

Talk to other users. At a minimum, talk to three or four other organizations similar to yours, that have implemented a system. Visit at least one of these and talk to managers about the benefits they have received as well as the day-to-day users about ease of use and customer support.

Make sure that the product is localized. An important component of Workforce Management is time and attendance and absence management. Unlike other systems, Workforce Management needs to comply with the local legislation of working hours, overtime, time-off etc. This gets even more complicated as legislation often changes and maintaining full compliance with local labour laws is an ongoing process.

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