Old school hotel managers, must either step aside or climb up to been leaders instead bosses and managers! In the hospitality industry today, guest are demanding and they know what they want; They have plenty of choices to make, review channels to check how the fellow guest feels about a destination! Managing a workforce that understand the purpose of them been there in the first place, makes it much more effective. Creating a purpose driven culture through walking the talk is imperative. Efficiency along with quality of service offered is what is valued against the money spend. Most is taken for granted as included in what is paid and all guests expect nothing but the best and especially if you want to complete with the competition, you got to keep up!!
All who work in the industry must know why they are there; how they can do their best to serve that purpose, that’s all to it, certainly not rocket science. Why do some organizations fail? They still don’t get it that it is all about people your most valued assert. Can you make a server smile in front of the guest if he or she doesn’t feel like?