When it comes to patient satisfaction, sometimes it is the little things that can make the biggest difference. Staying in touch with the patient, and following up, or just checking in to say “hi” can mean the world to our patients.

So stay in touch, and follow up. Once we know what our patients need, it is important that we stay attuned to their concerns and wishes. Touching base means being sure that we really understand what they are saying – an important aspect of creating satisfied patients. Let them know that you want to meet their needs and repeat back to them what you understand. This will give them a chance to clarify any misunderstandings.

Once we understand what the needs and goals of the patient are, it is crucial that we follow up. Here is an area that we can learn a thing or two from the sales industry. Good salespeople know the importance of follow up, and will always call the customer back to make sure that they are satisfied with their purchase. Checking in just to say “hi” will also show our patients that they are important to us.

No matter what our role is, we should always make time just the check in on a patient to say “hi,” and never underestimate the power of a smile. Remember that everyone smiles in the same language.

Jonathan Harrison is an Organizational Development Specialist and is generally needy for attention and people to read his blogs, comment, and give him lots of stars (especially yellow ones!)