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    "When you arrive at a fork in the road — take it." — Yogi Berra, major league baseball Hall of Fame player and coach


    Many paths lead to higher performance. The high performance route is individual and unique for every person, team, and organization. There is no one or best way. What works for me, or anyone else, may not work for you. We can't follow someone else's path. We need to blaze our own trail.

    While no route is exactly the same, successful organization change and improvement efforts cover similar territory. Highly successful organizations have passed most of these change checkpoints and improvement milestones as they move toward ever-higher performance levels:

    __ Clear and compelling reasons for changing and improving

    __ Balanced focus on people, management, and technology

    __ Strong ethic of self-determination

    __ Comprehensive and balanced improvement model

    __ Clear and compelling picture of our preferred future

    __ Three or four core values

    __ Definitive statement of purpose, business we’re in, or why we exist

    __ Rich and continuous customer/partner performance gap data

    __ Intense exploring and searching for new markets and customers

    __ High levels of experimentation, pilots, and clumsy tries

    __ Robust process for disseminating team and organization learning

    __ Three to four strategic imperatives for each annual improvement cycle

    __ Direct links between all improvement activities and strategic imperatives

    __ Comprehensive and balanced improvement plan

    __ Improvement planning structure, process, and discipline

    __ Well designed, proven approach to process management

    __ Clarity on the preferred types and focus of all teams

    __ Well trained team leaders and members

    __ Intense levels of technical, management, and leadership skill development

    __ Simple customer/partner, innovation, capabilities, improvement, and financial measurements

    __ Active feedback loops that foster learning and improvement

    __ Flat, decentralized, and team-based organization structure

    __ Systems that serve and support customers and partners

    __ Extensive and continuous education programs

    __ Effective communication strategies, systems, and practices

    __ Partner-designed reward and recognition programs within a vibrant appreciation culture

    __ Strong development of change champions

    __ Support for local initiatives

    __ Annual progress reviews and improvement assessments

    __ Frequent celebrations of major breakthroughs and small wins

    __ Annual refocus and planning for the next year's improvement cycle

    Management teams can use this list in a variety of ways. It could be a simple checklist for the development of improvement strategies and plan. They might have everyone on the team rate how well the organization and/or team is doing in each area now. Or they might have everyone rate the improvement urgency of each of these 31 areas. Another possibility is to have everyone do both rating exercises to provide performance gap data.




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