Prescription Solutions Receives J.D. Power and Associates
Highest Mail Order Pharmacy Ranking
Company Received the Highest Score Among Mail Order Pharmacies in
2008 National Pharmacy Study(SM)
Irvine, Calif. - September 29, 2008 - Prescription Solutions, a leading pharmacy benefits management (PBM) organization and a UnitedHealth Group (NYSE: UNH) company, today announced that it was ranked highest in customer satisfaction among mail order pharmacies in the J.D. Power and Associates 2008 National Pharmacy Study(SM).
"We're honored to receive such strong ratings. This demonstrates not only our commitment to service, but also that our customers are making careful decisions in using their drug benefits, said Jacqueline B. Kosecoff, Ph.D., chief executive officer of Prescription Solutions. "We are dedicated to providing our clients and members with innovative solutions, award-winning clinical outcomes and meaningful service at the lowest cost.
Prescription Solutions also received highest ranking in four of the five factors used to indicate customer satisfaction (Ordering Convenience; Delivery Convenience, Medication Availability and Information; and Customer Service) and tied for the highest ranking in the factor of Cost-Competitiveness. The J.D. Power and Associates study is based on responses from more than 15,000 consumers who filled a new prescription or refilled a prescription during the three months prior to the survey period. The Web-based study was conducted June through August 2008.
"This study shows that Prescription Solutions' services are important to consumers, said Edward M. Feaver, Pharm.D., president of Prescription Solutions. "J.D. Power and Associates noted yesterday that consumers seemed to signal preference for services which offer incentives for generic drug utilization. Our robust offering of various generic utilization incentive programs tie in member and physician education and compelling price incentives. We promote safety and affordability - helping people get the best possible outcomes for their health and supporting our clients' bottom lines.
About Prescription Solutions
Prescription Solutions is an innovative pharmacy benefit management company managing the prescription drug benefit of commercial, Medicare and other governmental health plans, as well as those of employers and unions. A UnitedHealth Group company, Prescription Solutions serves members through a national network of 60,000 community pharmacies and state-of-the-art mail service pharmacies in Carlsbad, California, and Overland Park, Kansas, which have both earned the prestigious Verified Internet Pharmacy Practice Sites" (VIPPS ) accreditation by the National Association of Boards of Pharmacy (NABP ). The company was recently named by WilsonRx as the #1 National Top-Tier PBM, and #1 National Mail Order Pharmacy for customer satisfaction two years in a row. Prescription Solutions also won URAC's 2008 Best Practices for Consumer Empowerment and Protection Award in the PBM category. Additional information can be found at www.rxsolutions.com.
About UnitedHealth Group
UnitedHealth Group (NYSE: UNH) is a diversified health and well-being company dedicated to making health care work better. Headquartered in Minneapolis, Minn., UnitedHealth Group offers a broad spectrum of products and services through six operating businesses: UnitedHealthcare, Ovations, AmeriChoice, OptumHealth, Ingenix, and Prescription Solutions. Through its family of businesses, UnitedHealth Group serves more than 70 million individuals nationwide.
About J.D. Power and Associates
J.D. Power and Associates is a global marketing information services firm operating in key business sectors, including market research, forecasting, performance improvement, training and customer satisfaction. The firm's quality and satisfaction measures are based on responses from millions of consumers annually. For more information on cell phone ratings, car reviews, health insurance and more, please visit JDPower.com. J.D. Power and Associates is a business unit of The McGraw-Hill Companies.
NEWS RELEASE
Contact: Theresa Shin
949-442-8051
theresa.shin@rxsol.com
