It always amazes me how people are so quick to give a vendor a second chance when they have been treated so poorly in the past. Recently I was asked to make a presentation to a potential client who said they were looking for a new vendor for their service award program. The reason for the shopping around was the poor service received from the current vendor. The strange thing is, not only did they want presentations from new potential vendors, but they asked their current vendor to make a new presentation as well. What amazes me is if a vendor is doing a crappy job up until now, why would you want to let them come back in once they have competition at their door step??? Seems to me they would just continue on as they were until the client gets fed up and starts to look around.
My way of operating is to keep the program fresh, give the client our best customer service ALL the time and they don't even think of considering another vendor. This philosophy has resulted in clients that have partnered with us for more than 18 years. Not a bad track record if I do say so myself.
Maybe we are on the right track. Want to climb on?
email me at rclarke@rdcorporate.com or call me toll free at 1-888-752-2238 ext 22
Rick