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    How Would You Want to be Treated if You Were Disabled

    Some of you have heard this story but many of you have not. I once worked with a young woman in her mid-20’s who had obvious difficulty walking. I will refer to her as Maria (not her real name) for the purpose of this story. Maria was very unsteady on her legs and her gait was extremely stiffed and labored. When she walked down a hall she would lean against a wall to balance herself. Every day when her workday was done Maria’s husband would pick her up. He would always park his car at the end of the sidewalk that led to the front door, and walk to the front door so that he could assist and accompany her to the car.
     
    There were some other physical signs that perhaps Maria was not well but none as obvious as her walking. As far as I knew she never spoke to anyone about any illness she might have had. Over time this young woman developed a good working relationship with her supervisor and eventually disclosed to her supervisor that she had Multiple Sclerosis.
     
    A REASONABLE ACCOMMODATION
    Maria’s job required her to walk to a copier, located on the opposite
    side of the building, several times a day. The copier was shared by virtually everyone in the office. Now, the walk to and from the copier for you or me would be easy and perhaps would be viewed as a little bit of exercise. For Maria, however, it was a time consuming and, in my view, an exhausting undertaking.
     

    Maria’s supervisor, a competent and caring individual, came to me shortly after Maria’s disclosure to her and requested that we move the copier to the other side of the office so that Maria would not have to walk so far several times a day. From a practical and logistical standpoint it was certainly a reasonable request, and my first instinct was to say, “Sure, let’s look into it.” But then I caught myself and asked, “Did Maria request this?” Maria, in fact, had not requested that the copier be moved; it was the supervisor acting unilaterally out of the “goodness of her heart.” In light of that my response was, “No.”

     
    UNINTENDED, UNANTICIPATED CONSEQUENCES
    Like so many of our actions, moving the copier would have resulted in a number of consequences that we neither intended or even anticipated. For example, everyone in the office would know, or think they knew, why we had moved the copier. For all intents and purposes we might just as well have put a flashing neon sign above Maria stating, DISABLED!

    I don’t know if Maria ever considered herself disabled. All I know is that she came to work every day and did her job without asking for any favors or concessions, and never spoke about her condition, much less play off of it for some advantage.

     

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