LEAD Awards 2018: Interview with Carmen Murrell Randall, G4S North America

Empowering All G4S Employees

  Category: Best Corporate University
  LEAD AWARD RANK: 1
 
  Organization: G4S North America
  Program: G4S North America Training Institute (NATI) Corporate University & G4Su
  Program Director: Carmen Murrell Randall
  Visit: www.myg4straining.com
 
   
Our editorial team interviewed Carmen Murrell Randall from G4S North America at the LEAD2018 Awards this past February. Here are some excerpts from the exclusive interview.
 
What is the overall objective of your program?
Investing in the training and development of our employees is vital to ensure that they have the skills, knowledge and behaviors to meet the challenges that they and G4S face.

The G4S North America Training Institute Corporate University develops and provides continuous training initiatives and employee learning opportunities to our employees via G4Su, our unique and engaging online learning environment.  G4Su empowers every G4S employee to take control of their learning and development in their own unique way.  The U in G4Su doesn’t stand for University, it stands for each individual employee – Your Learning, Your Way, It’s all about “U” 

Who do you impact with your program?
All G4S North America Employees.
 
What are the lessons you’ve learned this year from facilitating your program?
Employees are eager and willing to grow and learn, we just have to provide them the opportunity, time and resources. 
 
How do you measure the return on investment and success of the program?
Employee feedback and Retention, customer satisfaction scores and internal promotions.  In 2017, G4S employees completed over 500,000 activities via G4Su and we’re on target to increase that number by at least 15% this year.  We also measure success by our increase in internal promotions, employee engagement results and customer satisfaction scores. 
 
What lies ahead for the program and how will it continue to succeed?
Learning and development in G4S is ultimately about increasing the competence and capability of our people, and improving our performance – as individuals, teams, and an organization. We will continue to implement new initiatives and programs to meet those goals.
 

 

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