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"Make sure you have finished speaking before your audience has finished listening."
~ Dorothy Sarnoff
Wikis:
Do you have knowledge to share? Ever wanted to start your own wiki? HR.com invites you to check out our wikis and contribute your expertise.
Here's this week's featured Wiki:
- Hippocrates
Let People's Emotions Get the Best of Them
It’s a truism in sales that customers make up their minds on the basis of emotions and rationalize their decisions with reason. That principle holds true in most types of communication where you’re trying to win people over – regardless if it’s for a product, a service or a point of view.
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Understanding the Difference between Engagement and Satisfaction
The terms employee engagement and employee satisfaction are NOT interchangeable. Employees can be quite satisfied with their job, your company and their place in it without ever engaging in the work.
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How Middle Managers Can Lead Up: The View from Above
Developing managers who can lead from the middle is a sound management practice that won’t undermine a CEO’s authority. When these managers take ownership of issues, make decisions and accept accountability for the results, their bosses have the freedom to think and act strategically, without getting bogged down in tactical matters.
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What To Say When Your Stars Mess Up
Every single person is going to mess up at some point. And when they do, your role as their leader obligates you to say something. But what you say is going to vary significantly depending on whether the employee is a high, middle or low performer. And in this brief article, I’m going to talk to you about what you say when your high performers (aka stars or Hundred Percenters) mess up.
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Virtual HR Conferences
We invite you to attend one or more of the great conferences lined up for 2010. Watch live webcasts, earn credits, and browse virtual trade show booths. Registration is free for members.
► "Performance Management" - March 24, 2010.
Click here for more Info.
► "Leadership Development Programs: Should You Be Using Them?" - April 14, 2010.
Click here for more Info.
Click here for more Info on our upcoming virtual events.
It won't cost a penny for these thoughts ... enjoy these blog submissions currently featured on HR.com.
> Make the Quid Pro Quo Explicit
If you're a manager one of the most important parts of your job is taking care of your people. You want to be generous. You want to be flexible with your people. Why wouldn't you? We all know there are managers who do more for their people. Is your quid pro quo explicit?.
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