As employers look to enhance and modernize employee self-service (ESS) and HRIS, new options are emerging that could significantly disrupt existing systems and raise important questions about the future. At the heart of these changes is artificial intelligence, a driving force in the world of HCM today.
In this episode, we explore the latest innovations in HRIS and ESS, with insights from Allison DeTitto, Senior Manager of HR Technology Programs at Elastic and a member of HR.com’s HR Technology Advisory Board.
Elastic deployed ServiceNow about a year and a half ago, improving the usefulness of the HRIS in the process. In parallel, later, Elastic developed a homegrown ChatGPT-style, generative AI, large language model to help further enhance responsiveness to employees' queries about their employment (and other things). Having laid all this important groundwork, Elastic is in the enviable position of having options as to where to go next: expand its deployment of ServiceNow or, moving forward, begin to lean more on the homegrown AI LLM for ESS.
