HIGHLIGHTS FROM THE RESEARCH:
Most HR professionals consider both employee and human experience to be very important. When asked about their importance to the HR department, fully 72% of HR professionals said the importance of employee experience is very high, and 63% said the same thing about human experience. Generally speaking, HR professionals believe they are more likely than the organization as a whole to attribute very high importance to experience.
Only about half (47%) of HR professionals say employee experiences are good or excellent in their organizations. Respondents were asked to rate the human and employee experiences in their organizations. A little fewer than half (47%) assign a rating of good or excellent in their organizations, while another 37% give their organizations a grade of "average" when it comes to employee experience. HR professionals are slightly more optimistic about the state of human experience in their organizations. The majority (56%) feel human experience in their organization is good/excellent, and 30% rate it as average. This suggests that other organizational stakeholders—such as customers, business partners, and investors—might have a better experience in some organizations than employees themselves do.
Most see clear differences between what constitutes employee engagement and employee experience Well over half of respondents associate two statements with engagement: "employees' willingness to give their best at work" and "employees' commitment to the organization and its objectives." We agree that, out of the four statements we asked about, these two are most correctly associated with engagement. The other two statements—the "sum of employee interactions with and feeling about their employers" and "all the encounters that employees have at work with colleagues, leaders, customers and others"—are much more associated with employee experience. Again, we agree with this assessment.
To learn more about The 2020 State of Human Experience in the Workplace survey and to get strategic outcomes and 6 key takeaways from this exclusive HR.com Research Institute research, please read the complete report and infographic here:
