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Key Workforce Management Issues Affecting the Retail & Hospitality Industries: Leverage technologies and best practices to boost efficiency and effectiveness
October 2018
The Retail and Hospitality (R&H) industries touch nearly every person on the planet. As a result, most of us feel a personal connection to local, regional, and national brands. These organizations rely on a host of talented workers from a variety of backgrounds to burnish those brands and stay successful. Business leaders are, therefore, under tremendous pressure to manage their workforces well, and this can be especially challenging in R&H industries. To gain a better understanding of the workforce management issues faced by these industries, HR.com partnered with cloud Human Capital Management company Ceridian to investigate these issues. Read the full research report today.
HIGHLIGHTS FROM THE RESEARCH:
When we asked participants in the retail and hospitality industries to select their top three workforce-related issues, just over three-quarters (76%) said "retention of employees" was a challenge. This was, by far, the most widely cited challenge, which is probably due to today's tight labor market. The strong labor market is also making recruitment more difficult. This issue was cited as a major challenge by about half of participants. Likewise, two-fifths of participants have labor cost (41%) issues. This suggests that organizations may find their labor costs increasing as they struggle with recruitment and retention problems.
By having access to turnover rates in real-time, managers and HR professionals can immediately investigate problem areas such as the recruiting difficulties, employee-manager issues, benefit plan problems, scheduling, etc. They can subsequently make appropriate changes to policies, processes and procedures so that regrettable turnover is minimized.
To learn more about the research into Key Workforce Management Issues Affecting the Retail & Hospitality Industries and to get 7 key takeaways from the study, please read the full report here:
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