Interview Questions - Retail Sales

Interview Questions - Retail Business Sales Representative

Candidate: _______________                      

Date: ___________________

Instructions:

Once you have saved the interview package to your desktop, you can modify the rating system and question design to reflect your needs and job requirements.

The interview package is designed to allow the interviewer to rank the candidate´s individual answers and give the candidate an overall rating. Interviewers should focus on the required job skills and responsibilities of the position, rather than ranking the candidate based on personal reactions. The scoring system is based on the following:

1 - Poor      2 - Unsatisfactory      3 - Satisfactory      4 - Good       5 - Excellent 

Helpful hints to determining Excellent or Poor answers:

• The candidate should be able to relate their answer back to specific work-related examples.
• The answers should reflect the characteristics and skills you require for the position.
• The candidate should display confidence when responding to questions.
• The interviewer should look for quality answers, not quantity. Long answers do not necessarily equal quality responses.
• Bad comments about previous employers and their business practices do not reflect good answers.

Questions:

Tell me about your previous and current positions and your responsibilities.

Why are you considering leaving?         

1          2          3          4          5

Explain one of the responsibilities you currently have that required effective communication skills. Why?             

1          2          3          4          5

Tell me about a time when your active listening skills enabled you to gather information effectively.         

1          2          3            4          5

Describe in detail a situation where you had to formally train others.

What follow up practices do you use?              

1          2          3          4          5

Tell me the contribution/accomplishment you are most proud of in your current position.

1          2          3          4          5

Please explain the level of autonomy you have in your current position.  

1          2          3          4          5

Describe the deadlines you must meet in your current position.

How often have you had to miss or revise a deadline? Why?                 

1          2          3          4          5

Tell me what you know about our company.                 

1          2          3          4          5

Remembering the positions you enjoyed the most, were you working independently or in a team?           

1          2          3            4          5

What skills or qualities are important for dealing effectively with internal/external customers?

Give me an example of when you displayed these skills.

1          2          3          4          5

Tell me about an experience where you used your leadership skills to motivate a group of people to achieve success.

What was the goal?

What techniques did you use? What was the outcome?             

1          2          3          4          5

What computer programs have you used at work?

What have you used them for?

1          2          3          4          5

Overall Rating:  1          2          3          4          5

Comments:

Interviewer:__________________________

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