Editor’s Note

Today, many organizations are largely operating under a model for workforce — specifically time and scheduling - management that has not fundamentally changed in decades. It is time to rethink how we manage the workforce.

Workforce Management: It takes time — and effort

Workforce management — specifically time and scheduling — has become front-page news and popular fodder on social media, so it’s time to rethink how we manage the workforce. When major legislation, such as the Affordable Care Act’s 30-hour rule directly affects managing hours worked and non-employee labor can be easily acquired across the globe, it’s imperative to have the tools and strategies to manage these new business requirements.

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Global Absence Management Implementation: Four top recommendations

Absence Management enables organizations to automate the processes for planning and compensating paid and unpaid time off for a multinational workforce.

Darwinian Call Centers: The evolution of modern contact centers

Darwin would have felt at home in a modern contact center. He would have been able to study its constantly evolving nature and observed his theories in practice. Call centers have always been in a state of evolution; however, technology has accelerated the process. With the advent of at-home agents and hosted solutions, the old concept of call centers now has a new face.

Moving To A Centralized Scheduling Environment": Benefits and challenges

With managers and department heads trying to balance running their unit and management duties with the responsibility of scheduling their employees, the best solution can be to move towards a centralized scheduling model. Thus mangers can spend more time taking care of their other departmental duties.

Workforce Management: All-in-one or best-in-class?

What is the All in one? In the field of Human Capital Management (HCM) many vendors are looking to bundle different solutions together, specifically time and attendance and payroll. While having “one” solution seems like a good idea we want to inform you as to some common misconceptions about choosing best in class software vs. and all in one solution.

Misunderstandings About WFM Software: A few guidelines

I was asked a very good question not long ago - "What are the biggest mistakes companies make when buying workforce management software?" There are so many solutions out there offering to make daily operational routines easier, so how do you make sure you choose the right system? I've gathered my thoughts and what I've found is that there are two common misunderstandings which seem to make the journey through the jungle of workforce management tools very complicated. So, here are some guidelines.

Time Management: Tips for professionals

Time management helps individuals assign correct time slots to activities as per their importance. The right allocation of time to the right task in order to make the best possible use of time refers to time management. Time is limited and one can’t afford to waste it. Time once lost never comes back, no matter how much efforts you put in.

How To Handle New Employees?: 4 Tips

Many times managers and supervisors find themselves managing a new employee, or a group of new employees. New employees might not necessarily be new to the workforce and the industry, but the fact that they are new to the office or company calls for special attention from the manager or their supervisors. Studies show that giving special attention to a new employee helps them to perform better.