Editor’s Note

As Human Resources professionals, we are constantly hit with a barrage of complaints and problems – all of which we are supposed to solve gracefully and accurately. However, do our aspirations solely lie in the firefighting profession? I believe the best HR professionals are able to handle the firefighting while focusing most of their time on strategy and continuous improvement. These professionals do not wait for the complaints to be brought to their offices, but are out hunting for better ways to hire, retain, and develop the best talent (therefore limiting much of the problem solving later).

Workforce Management July 2015 Advertisers

Time & Attendance - Monitoring Metrics & Indicators: What your T&A system is telling you

Payroll professionals depend on time and attendance systems to ensure accurate data capture, which results in higher quality payroll. Like it or not, time and attendance systems put the gross in gross-to-net; and ensuring the accuracy of this input makes it easier to tackle weekly, bi-weekly, or semi-monthly chores of making certain employees are paid accurately and on time.

Workforce Planning And Forecasting: Understanding the basics

Workforce planning and forecasting may not be at the forefront of your mind, but it's an important tool to the overall success of your business. With the right software, businesses can reduce or eliminate some of the pitfalls in hiring and customer service. Learn the basics about labor force planning and forecasting to find why you need it implemented at your company.

Scheduling Software: 3 reasons why you need it

Your company is growing. You’ve taken on new hires in the last few months and right now, you handle scheduling with a spreadsheet. However, now, with more people in your company, it’s becoming more difficult to accommodate everyone’s schedule preferences while maintaining compliance with your business’ rules. Should you keep your current system or is it time to switch to a software solution?

Solving Forecasting Pain Points: Producing an accurate schedule can be complex

Anyone who has ever been responsible for ensuring that the right number of agents are in their seats at the right time can tell you that producing an accurate schedule can be complex. An accurate forecast is crucial for accurate scheduling as well as reaching and maintaining desired service levels. If you are experiencing pain points in trying to produce an accurate forecast, you need a strategy that will help ensure you are maximizing available agents with call demand.

Gaining Efficiencies In Field Services: It’s possible through workforce scheduling

Asset Intensive organizations such as water, gas and electric utilities heavily rely on their field staff to keep the operation going. There are numerous assets to be maintained by utilities spanning from their own production assets, network assets to public and private assets in customer premises.

Successful HCM Implementation: 5 steps

I've always been a fan of the illusionist Criss Angel. For those of you that know who he is and have seen his show Believe on Spike Television, the opening of the show starts with Angel stating, "Are you ready?" That very same question can be asked of you and your organization if you are starting to implement a new Human Capital Management system (HCM): "Are you ready?"

Biometrics: The next great workplace technology

If you like 007 or Mission Impossible movies like I do, then you’ve seen biometrics at work – at least the Hollywood version of biometrics. Eye scanners, fingerprint readers, and facial-recognition systems are Ethan Hunt’s best friend, helping him ID friend and foe at every turn.

Workforce Analytics: Get the most out of it

Workforce Analytics is not always considered as a business partner. Terms such as “data-driven” and “data-informed” decision making are familiar when businesses take investments into consideration or launch new products.