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8
Dated: 01-06-2015
I’m often asked to speak to companies on the key trends in workforce management (WFM). As a workforce management geek, I love to do these presentations. It is fun to connect the dots with audiences to show how things that are happening inside and outside of our industry now will impact their people, their systems and, ultimately, their organizations in the next few years. My trends presentations come in two flavors.
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8
Dated: 01-15-2015
Before I get started, let me state that I’m not a smoker and never have been one. So obviously I don’t understand the cravings/compulsion to smoke. Setting aside all the obvious and known effects of smoking on your health, individually, societally and financially, what about the cost to the employer?
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8
Dated: 01-06-2015
One of the most challenging tasks in workforce planning is trying to determine the demand for new positions or new functions. This is particularly true when they are not only new to the organization, but also to the field or the industry. Lately we have seen an increase in these types of positions driven by everything from new products and technologies to new regulations such as the Affordable Care Act. In some cases we have seen them being created out of reorganizations or restructuring of work, or even changes in the mix between onshore and offshore functions.
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8
Dated: 01-08-2015
You walk into office to see how the project is coming along. Your Millennial employee is sitting at her desk, staring at her phone, scrolling through her newsfeed. She looks up with what would be guilty eyes a couple of years ago, but she’s not ashamed. This is the new normal.
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8
Dated: 01-07-2015
Recent survey reveals some unexpected links between the extent of automated workforce management systems and user satisfaction.
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8
Dated: 01-15-2015
Obviously, when we talk about efficiency in workforce, we’re not striving for the kind of over-scheduling that will leave even the best and brightest agents burned out. We all need a little breathing room in our day. However, excessive agent idle time should be an indication to take a closer look at scheduling and utilization rates. It also raises the question of how that time could be spent in a more productive manner – not that the occasional break isn’t conducive to morale.
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8
Dated: 01-15-2015
To the uninitiated, the recruiting world looks like a supermarket: When you need something, you simply go to the right part of the store and select from your pre-packaged options.
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8
Dated: 01-08-2015
With parts management in field service, you’re trying to solve two business problems.
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8
Dated: 01-06-2015
At the WFC Group, we have over 200 years of combined experience in the Workforce Management space. Doing everything from implementations to upgrades and training, we have learned a lesson or two about what works and what doesn’t in optimizing your workforce.
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8
Dated: 01-06-2015
Here it goes. Some tips that you can use to manage your work day duties.
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