Editor’s Note

Artificial intelligence technology is impacting most businesses across all departments, especially talent acquisition.

Although AI has found its best use case in the recruiting area, the employee learning and development space is no exception either.

“AI will help HR in not only identifying an employee’s competency gap but also to identify the nature of the gap in terms of knowledge, skills and behavior, and then in deciding which learning intervention or combination of learning intervention is the best for that individual,” notes Nick Schacht, SHRM-SCP, Chief Global Development Officer, SHRM.

Check out Nick's interview, featured as the cover article this month, where he talks about the emerging trends that will drive learning and development in future, how HR will avail AI in L&D of employees, factors that come into play in millennials learning and more.

There is also an interview with Lakshmi C, Managing Director, Human Resources, Accenture India, where she shares her take on how learning and development of millennials be different from their predecessors, some of the major trends that HR professional should be aware of and more.

There is also Omer Erel's Gamification By Another Name where the author talks about how although each generation has specific needs and working styles, all generations crave being rewarded and recognized for their hard work. According to a Willis Towers Watson study, more than 70 percent of high-retention-risk employees say they'll have to leave their organization to advance their career.

In order to remain an attractive option for new talent, retain existing talent and help their employees reach their career goals swiftly, organizations must make gamifying performance a priority for both the modern call center and enterprise.

Also read When The Pictures Don’t Line Up by Eliza Levy and How To Compare LMS Platforms by Anand Timothy, among other articles in this edition of Training & Development Excellence.

As always, enjoy reading and don’t forget to send us your feedback!