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Dated: 02-08-2015
Giving scholarship money is a truly valuable donation. But, it’s not enough. Advancing women in business with money alone doesn’t seem to be achieving our goals to generate leaders in business. Women are still seriously misrepresented in the C-Suite and the boardroom where our incremental increase in women in leadership positions is, to put it bluntly, pathetic.
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Dated: 02-08-2015
In this article we revisit the five instances we discussed in the first part of this series – when traditional and online learning fail to provide fruitful results. Here, we see how mobile learning can come to the rescue and aid of both organizations and employees.
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Dated: 02-08-2015
Why is it that in the sporting world the best teams would never play against competitors without their coach being ever present? Why do individual golfers, tennis players or athletes meet their coaches almost daily? How is it that the best performers demand more and more from their personal coaches? Yet, in business we obtain qualifications and think “that’s it!” We participate in training programs and then try, on our own, to put our new-found knowledge and skills to work (and usually fail). We go it alone, until we fail, and then it’s too late.
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Dated: 02-08-2015
October is the month where for one week each year we celebrate National Customer Service week. Setting aside a week annually to recognize and celebrate customers and the employees, who are critical in delivering excellent customer care, is a great way to reflect on the focus of customer-facing businesses. However, what about the other 51 weeks of the year? Delivering great customer service is often a 24/7 job, with little to no downtime. So while it’s important to pause and celebrate one week a year, there is much more that can be done throughout the year to keep the focus on improving workplace and customer service delivery.
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