Editor's note

As we slowly come closer to the end of 2019, it’s that time of the year again to look at what ‘was’ and what ‘will be’ in the year to come. Every year brings with it a flurry of new trends, mostly driven by emerging technologies and innovations, which transform employee training just a little bit every time.
 

With the global eLearning market on a growth trajectory and posed to touch $15.72 billion by the year 2021, it is up to organizations and L&D leaders to get ahead of the curve and start planning and strategizing to leverage the newer learning and learning technology trends for the coming year/s.

This month, featured on the cover is Amit Gautam's Workplace Learning & Technology Trends 2020, where he looks into what L&D leaders must embrace and what they need to let go of in 2020 and beyond in terms of big data, learning analytics and reporting.

According to Owl Labs’ new report, 62% of US respondents said they work remotely at least some of the time, while Buffer’s study noted 99% of respondents said they would like to work remotely at least some of the time for the rest of their careers. Are companies prepared for this increasing demand for flexibility? The answer is no and lack of training is found to be one of the major hindrances. Learn more on this in Tammy Bjelland's Tips For Training Remote Teams, A Growing Workforce.

Moving on, there is Christopher Pappas' 8 Reasons To Invest In A Gamified LMS For Your Customer Service Department where he will help you understand whether your online training delivery keeping up with the need for great customer experience.

Also read, Why You Should Close Your Training Department by Evan Hackel and How Education Should Prepare Students For The Future Of Work by Maeve Miller, among other articles featured in this edition of Training & Development Excellence.

As always, enjoy reading and don’t forget to send us your feedback!