8
Dated: 04-05-2017
When I worked in the hospitality industry, my co-workers and I sat through many trainings: customer service, safety, phone etiquette, harassment and cultural sensitivity. We were mandated and paid to attend, but were we engaged? NO.
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8
Dated: 04-05-2017
Most large corporations have created positions, developed programs, and spent significant funds. Most major D&I change programs begin with an awareness stage. Videos, corporate communications, and workshops are the usual delivery systems. The purpose of the awareness stage is to define the challenge and set the goal to move toward. It’s an intellectual knowledge-transfer phase that is very important, and one that most organizations have completed.
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