Battle Of The Bots: How Generative AI Will Disrupt Talent Acquisition

AI-driven automation is the new way to fast-track results when dealing with large amount of data

Conversational AI is transforming modern society. In today's world, messaging has become one of the more popular methods of communication. Whether it is through text messages or messenger apps, it is how a lot of people prefer talking with one another. Due to the rise of online computer communication, a lot of businesses have been developing chatbots that you can message and talk to as if they were human.
 

AI-driven automation is the new way to fast-track results when dealing with large amounts of data. If an industry can make a process faster and cheaper with fewer resources and man-hours, it is definitely here to stay and will only be improved.

What Is a Chat Bot?

Today, chatbots are advanced enough that you may even think you are talking to a human. More and more businesses are using them for online customer service to resolve issues and answer simple questions.

There are currently two different types of chatbots. The first uses a certain set of rules, meaning that they can only respond to specific words or commands. This means that if you do not use the correct phrasing, the chatbot may not know how to respond.

These bots are only as intelligent as they are programmed to be and are used in a lot of customer service industries. The second type of chatbot uses artificial intelligence. This means that it can understand language, and you can speak with it more conversationally as if it were a real person. These chatbots are highly impressive and very intelligent.

The Rise of Chat GPT in Recruiting

To better understand the newest chatbot technology, we have to understand generative AI. Put simply, generative AI is artificial intelligence that can generate new content rather than simply analyzing or acting on existing data.

So, what is Chat GPT that everyone’s been talking about? Amassing over a million users in just five days, Chat GPT was launched on the 30th of November, 2022, by Open AI. Chat GPT, also known as Generative Pre-trained Transformer, is a powerful language model that can understand and respond to natural language input.

Chat-GPT is programmed to mimic writing styles, avoid certain types of conversations, and learn from your questions. In other words, the more advanced models can refine answers as you ask more questions and then store what it learned for others. It has a lot of advanced capabilities, such as the ability to answer historical questions, write code, and also write news articles, information summaries, and more.

The bot is undeniably impressive and what really astounds is its rhetorical muscle, its ability to generate paragraphs of coherent argument or narrative. According to a statement from Open AI, Chat GPT interacts in a conversational way.

The dialog format makes it possible for Chat GPT to answer follow-up questions, admit its mistakes, challenge incorrect premises, and reject inappropriate requests.

This technology is undoubtedly impressive. However, there are some ethical implications that come with this type of chatbot, particularly around new videos that have surfaced where coders can use it to write their code, people can get away with cheating in school and in the workplace, and questions around user privacy.

How Generative AI Will Impact Recruiting

While this technology has a lot of upsides, there are some concerns when it comes to the workplace. Chat GPT has the potential to impact the HR and recruiting industry.

It could be used for candidate onboarding, helping companies source candidates, providing interview coaching and guidance, understanding values, sending personalized emails, and handling a range of other HR-related tasks. The main concern is whether this new technology might take jobs away from people.

While AI, such as Chat GPT, can significantly improve some of these areas, some reassurance is in order when it comes to hiring managers and members of an HR team.

While it seems to be that artificial intelligence powers job platforms, they are still just a tool. Chatbots cannot customize their conversations with enough accuracy.

Hence, we have to identify the moments where the interactions are not very complex and demanding. In the name of automation, we cannot deploy chatbots for all tasks in HR.

Delivering superior experience to employees is an important objective of every employer brand that cares for its life in the long term. Employees have concerns, anxieties, and feelings of various kinds that a chatbot cannot understand, let alone work anticipatively. Human capabilities are not easy to be mapped and codified, and it is not yet possible to code this into an AI system completely.

Chat GPT also has issues with providing accurate and relevant responses and avoiding biases and inappropriate statements. This can be highly problematic in the realm of HR as it is an HR professional's job to make sure these things do not happen, and if they do, they are corrected. Open AI warns users that the output they get may sound plausible and even authoritative, but they might well be entirely wrong.  

Another concern is that chatbots, including Chat GPT, cannot differentiate between right and wrong and lacks nuance and critical or ethical thinking skills.

The concern here is that if Chat GPT were to be dominantly used in HR, the lack of ethics and understanding between right and wrong could lead to many negative side effects.

While there are aspects of HR that Chat GPT is more than capable of doing (e.g. finding and hiring new employees), when it comes to workplace safety, a robot that does not fully comprehend ethics and morals is not the best fit.

Bots and the Bottom Line

Chat GPT is a highly fascinating technology that is only getting smarter. Even though this new technology seems pretty knowledgeable, it does not exactly know anything. It has been trained to recognize patterns in enormous amounts of text harvested from the internet, then further trained with human assistance to deliver more useful, better dialog.

While this technology can be used to improve and streamline certain roles in a company, it would be problematic if it were to replace people in HR departments. It is important to remember that, yes, the newest AI technologies are incredibly impressive, but they are still only tools.

Author Bio

Gergo Vari is the CEO of Lensa. He has one mission: to revolutionize job search for companies and professionals. His journey through founding, funding, and exiting successful startups has taught him a valuable lesson: the hiring process is broken. Thus, he shares the desire for recruiting and human resources technology that puts people first.