New Meaning Of HR With AI Technology

The opportunities AI brings to the HR sector

The human resource sector is one of the crucial pillars holding a company together and enabling the business to grow. HR managers need to cautiously observe every aspect of the employee life cycle.

The main aspects they need to cover are:

People working in human resources have a lot on their hands. Deep knowledge and understanding of each process is mandatory but it is not enough. More than anything, HR employees need to have people skills. The communication part is crucial and often the most challenging.

New technologies based on artificial intelligence are still unable to equal humans in the
communication part but they can be of great help at running complex research. Let’s take a closer look at AI and how it really works.

Shortcut “AI” stands for artificial intelligence which is the computer science field. The use of the word “intelligence” is not a coincidence. The goal of AI is to find solutions for cognitive problems that are commonly associated with human intelligence.

One of the main features that characterizes human beings is the ability to learn new things and make come up with new ideas basing on observation. This is exactly what new technology like artificial intelligence-based systems should be able to do.

The goal is to create software which, like humans, will be able to solve problems on their own. It should be capable of stating correct conclusions, processing language, and many more. To put it in the simplest words possible - artificial intelligence is designed to think like human beings.

Why create such a complicated technology if what it does is only what humans can already do? Well, there is one difference - artificial intelligence is able to do it faster, on a larger scale, and more accurately.

“AI is creating tremendous economic value today.” - Andrew Ng, a computer scientist, and statistician, co-founder of Google Brain

No wonder why the world has become crazy about AI in the past few years. One of the sectors that can benefit the most from this technology is human resources. Let’s learn why!

Artificial intelligence-driven technology has a chance to change the meaning of HR as we know it. With the use of innovative tools such as machine learning and data science, the process which in the past took plenty of time can now be completed in a few seconds. We can’t predict what exactly will the future bring but here are some AI solutions that business leaders can already adopt. 

With AI, recruiters are able to quickly determine candidates with the biggest potential for the job. 

Artificial intelligence software can help recruiters select which candidate would be the best choice for the job. The process of selection has always been toilsome. As it usually happens, when there are too many candidates often some of them are overlooked or misjudged because of lack of time.

“It’s a highly competitive marketplace for the types of candidates we’re looking for, so we have to move quickly and show candidates the return on their time more quickly,” – Sarah Smart, Hilton’s vice president of global recruitment.

Artificial intelligence-based software never gets tired and is always judging candidates taking into consideration the exact same criteria. It will choose the best candidates for recruiters so that they can devote more time and attention to them and then decide who to invite for an interview.

The first impression is always the key to success. First experiences in the new company may determine the future relationship between an employee and a company for the next few years.

AI-based software are able to plan an individually customized onboarding to each employee.

Taking into consideration their features, the AI system can prepare a complex set of information regarding their responsibilities, contact list, benefits, etc. Moreover, with AI each new employee can have specially designed job training, which will put attention on different aspects, depending on the qualifications and job background of a particular worker.

If your first day at work was thoughtful and well organized, as an employee your morals go up and you are more motivated to do your best at the job. Moreover, if you have all the information that you need with no uncertainty left, you are more likely to succeed in your tasks. Good outcomes at work bring satisfaction and as a result, usually makes you stay at the company for a longer period.

"Highly engaged employees make customer experience. Disengaged employees break it." - Timothy R. Clark

AI can analyze employees’ behavior, predict future outcomes, and propose the best solution. Innovative programs based on AI are able to analyze individual performances and basing on them determine whether a person should keep the job, get a promotion, or be fired. It is also able to calculate what kind of motivation is the most efficient and suggest the best strategy for the HR leader.

With artificial intelligence, each move of every employee is noticed and taken into consideration. AI-driven software is able to predict if an employee is going to resign and when it may happen. It can be of great help to the human resources sector. As for the employees, it gives an opportunity for hard workers to be recognized and a threat to those who are not doing their best at work.

“Success in creating AI would be the biggest event in human history. Unfortunately, it might also be the last, unless we learn how to avoid the risks.” - Stephen Hawking

Let’s look into the threats accompanying the development of AI technologies in the HR sector.

HR sector is dealing with confidential data including some personal information about applicants. Sharing all this information with software indicates a security risk. AI solutions are not flawless. If we share a huge amount of sensitive data with a program, what will happen if an error occurs?

It is a priority to engage data specialists who will authorize AI processes and prevent personal data leaks.

Some people working in the HR sector might be concerned about their jobs being taken away. If a machine can run complex research with great accuracy and in a short time, why companies would like to keep human employees?

Well, while AI innovations are improving every year, this is a new technology that is still being tested. From time to time it makes errors so that human supervision is necessary.

“AI is creating the jobs of the future, not destroying jobs.” - Andrew Saidy, vice president for talent digitization at Schneider Electric

Adopting AI solutions to the HR sector come with challenges. The technology is very advanced and can be implemented only by skilled and well-educated people. The amount of specialists in this field is limited and their services are quite expensive.

To use the full potential of AI in the human resources department it is necessary to hire experts who will not only work on adopting artificial intelligence solutions to existing systems but also supervise it and fix any appearing problems.

Artificial intelligence is definitely a technology of the future that enables the HR sector to develop and increase efficiency faster than ever before.

Business leaders who want to be on top of their fields should invest in artificial intelligence software development and start the implementation process as fast as possible. Everything comes with some risks, so it is important to be aware of the obstacles which may occur on the way and cooperate with qualified people who will know how to overcome them.

“AI is everywhere. It's not that big, scary thing in the future. AI is here with us.” - Li Fei-Fei, Professor of Computer Science at Stanford University

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