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When change happens at work, we see people react in one of three ways: 1) They rally and see what’s possible. 2) They skeptically wait and see how the change will unfold. 3) They head for the “cave of catastrophe” to seek shelter with others who resist the change that’s barreling toward them.
From time to time, everyone misses a deadline, forgets an obligation, or fails to live up to meet a commitment. We’re human, and it happens. For most of us, failure is followed by an immediate effort to right the situation.