How To Create A Safer Workplace

Training to prevent workplace violence

Each year, an average of nearly 2 million U.S. workers report having been a victim of violence at work, according to the Occupational Safety and Health Administration (OSHA). 

That number, 2 million, only represents reported workplace violence incidents. The number of unreported incidents is likely far higher. 

For many, the thought of violence at work brings up images of high profile and often deadly violent acts, such as an active shooter incident. However, these are just the most extreme cases. 

The OSHA definition for workplace violence actually crosses a wide spectrum that includes any act or threat of physical violence, harassment, intimidation, or other threatening disruptive behavior that occurs at a work site. It ranges from threats and verbal abuse to physical assaults and even homicide. In fact, the U.S. Bureau of Labor Statistics reported the number of annual workplace homicides hit 500 for the first time in 2016, representing 10 percent of all workplace fatalities that year.

Most workplace violence incidents fall short of actual physical violence, and many do go unreported. Given a general reluctance to file a complaint against a coworker, not to mention the fear of retaliation, it is understandable that many abusive actions at work are never reported. 

However, as early intervention is the best prevention, employers must not be lulled into a false sense of security by low reporting. Verbal harassment or bullying behavior may be a potential early warning sign for physical workplace violence, especially if the behavior seems to be escalating over time.

Under the OSHA general duty clause, employers are required to keep their workplace “free from recognized hazards that are causing or are likely to cause death or serious physical harm to employees.” Although OSHA has no specific regulations governing workplace violence prevention, it does offer guidelines that include: 
 

Endorsement and visible involvement of top leadership provides the motivation and resources to deal effectively with workplace violence. 

 

Workers with different functions and at various organizational levels bring a broad range of experience and skills to program design, implementation, and assessment. 

 

In most workplaces where risk factors can be identified, the risk of assault can be prevented or minimized if employers take appropriate precautions. 

 

Ensure all workers (including contractors, supervisors, and managers) are aware of potential hazards and how to protect themselves and their coworkers through established policies and procedures. 

It’s crucial that all workers learn to recognize and report all intimidating or violent behavior, including potential warning signs, so the workplace can assess the situation and offer appropriate intervention. 

When caught early enough, supervisors may be able to head off an escalating problem through reassignment, an employee assistance program, and/or professional counseling. Left unchecked, a workplace bully can create costly disruption and turnover—or worse.

While workplace training can’t prevent all violent attacks, training does play a crucial role in workplace safety. 

With effective training, all workers can learn how to recognize inappropriate behaviors, then take action to help prevent escalation, or help keep others out of harm’s way if an incident does occur. 
To be effective, your workplace violence training should include:
 

Additionally, managers should be trained in how to handle any reported action or working sign. They also need to know how to manage the consequences following a workplace violence incident. Ensure that a “safety first” attitude is adopted from the top down and your management feels empowered to take action when workplace violence is reported—no matter how large or small. 

Following a comprehensive plan including management commitment, worker participation, threat assessment, and training can help you prevent workplace violence.