LEAD Awards 2018: Interview with Parimal Rathod - Training Managers Successfully
Training Managers Successfully
Posted on 05-31-2018, Read Time: Min
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Category: Best First Time Manager
LEAD AWARD RANK: 8
Organization: Kotak Mahindra Life Insurance Limited
Program Name: Tied Agency-Center of Excellence (COE)
Program Director: Parimal Rathod
Visit: http://insurance.kotak.com
Training Managers Successfully
Our editorial team interviewed Parimal Rathod from Kotak Mahindra Life Insurance Limited at the LEAD2018 Awards this past February. Here are some excerpts from the exclusive interview.
What is the overall objective of your program?
The Center of Excellence (COE) is focused on:
Knowledge, Skills and Behaviour:
- Train the Transformation Tied Agency Way and get a level up on People Leadership.
- Get current leadership team from being an Ad-Hoc coach to a semi structured coach.
- Take out 50% of Zone Management comprised of Zone Heads, Branch Managers and Assistant Branch Managers and send them for 35 day program.
- Invest 5-6 days on new sales & recruitment process, 1 day on Role Orientation on the new demands from their role.
- Train them on Interviewing and Selection of Recruitment and Development Manager (RDM)
- Take them through 2 days of Situational Leadership Training.
- Get them to change old habits of Ad Hoc Coaching.
- Train RDM at their branches.
Business:
- RDM productivity – New Premium Collection
- RDM licensing – New Life Advisors added
- Contributing Life Advisor (CLA) per RDM
- Case size
- Case Rate
Who do you impact with your program?
Following audience was impacted by this program:
Following audience was impacted by this program:
- Assistant Branch Manager (ABM) Mentor
- ABM-Direct
- Area Manager
- Branch Manager (BM)
- Branch Recruitment and Development Manager (BRDM)
- Cluster Manager
- Divisional Manager (DM)
- Sales Quality Analyst (SQA)
What are the lessons you’ve learned this year from facilitating your program?
Three most important lessons that I learnt from facilitating this program are:
- We have to prepare newly recruited and promoted managers for change in their roles and responsibilities.
- Learning is not a one-time activity, but a continuous learning process. There should be periodic learning interventions at various juncture of their career.
- First time managers should play two major roles: one as a team member and other as a leader.
How do you measure the return on investment and success of the program?
We measure the success of the program through three ways:
- Learning effectiveness evaluation: Learning effectiveness was measured at reaction, knowledge transfer, and performance improvement.
- Effective Management Processes (EMP): It is an internally designed evaluation process based on “4 Disciplines of Execution” – Chris McChesney and Sean Covey and “Execution Excellence” – Ramcharan and Larry.
- DC (Development Centres): Development centre is used as an evaluation tool to assess whether the participants have acquired the desired level of competencies.
What lies ahead for the program and how will it continue to succeed?
We evaluate the program from learning, training and delivery perspective.
- Learning Evaluation: It helps us to improve training content, learning elements, and methodology.
- Training Evaluation: It supports us to improve first time manager’s skills and business acumen.
- Delivery Evaluation: This evaluation provides us new mode delivery such electronic media, business engagements, participant’s behavioural changes and process and tools improvement.
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