LEAD Awards 2018: Interview with Carmen Murrell Randall, G4S Secure Solutions USA
Developing the Leadership Pipeline
Posted on 05-31-2018, Read Time: Min
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Category: Best Experience/ Senior Leaders Program
LEAD AWARD RANK: 2
Organization: G4S Secure Solutions USA
Program: G4S North America Regional Leadership Program (RLP)
Program Administrators: Geoff Gerks & Heather Darbyshire
Visit: www.g4s.us
Developing the Leadership Pipeline
Our editorial team interviewed Carmen Murrell Randall from G4S Secure Solutions USA at the LEAD2018 Awards this past February. Here are some excerpts from the exclusive interview.
What is the overall objective of your program?
RLP is a major part of our global approach to Talent Management. It enables us to equip talented managers and leaders with the tools and knowledge to successfully deliver in increasingly complex leadership roles, build a pipeline of future leaders to fill strategic key roles in and across regions, increase the retention rate of identified future leaders by offering accelerated career development opportunities in the classroom, on the job, and through action learning projects within the region and across G4S. It also allows us to share best practice and build networks across the regions and functions, set standards for management and leadership going forward and expose delegates to senior management of a region.
Who do you impact with your program?
a. Mid to senior managers who have at least one year’s service at G4S and have the ability to be effective in senior roles with the capability to progress at least one level in the organization and a proven track record of delivery and achievement against objectives and demonstration of desired leadership behaviors.
b. Identified as a High Potential through the selection process;
i. Ability – to be effective in more responsible and senior roles with the capability to progress at least one, if not two levels in the organization
ii. Aspiration – to move to a more senior position with increased complexity
iii. Engagement – to commit to the organization and remain in challenging roles
What are the lessons you’ve learned this year from facilitating your program?
The RLP is a 12-18 month program built around three separate 2/3 day residential events with inter-module work between the face to face interventions and continued career management after Post Module 3 graduation. This year we learned the importance of incorporating additional communication mechanisms with attendees throughout the process to increase engagement and teamwork. We accomplished this via weekly emails, daily and weekly Google Community articles and chats, monthly newsletters, etc. We’ve also incorporated numerous teambuilding activities for graduations going forward.
How do you measure the return on investment and success of the program?
Through our talent review process, we track and evaluate the performance and growth of all RLP attendees and graduates. To date, three of our graduates have already been promoted to senior management positions.
What lies ahead for the program and how will it continue to succeed?
G4S is committed to the development of talented individuals to encourage internal progression and succession planning. This year, our North America Regional Leadership Program was expanded to include all of the Americas Region, including LATAM, US and Canada, to support the consistent development of a pipeline of future leaders.
Through our talent review process we will continue to evaluate the performance and growth of all RLP attendees and graduates.
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