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    Conscious Victims: Who are they, and can they be fixed?

    By the time Laura’s underperformance was discovered, it was too late. Clients at a Princeton-based consulting firm had first began to mumble to themselves and then to Laura, but when Laura continued to miss important client meetings and not show up prepared and on point for several engagements, clients took their unhappiness to the practice leader. When questioned by him, Laura explained that she had been dogged by recent bad luck: a divorce, medical issues, and aging parents. “I was boxed in by circumstance,” was her justification.

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