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After bursting onto the global stage with our acquisition of the IBM PC business in 2005, Lenovo’s top leaders wisely concluded that the company needed to hire people with experience in multinational corporations. In the process of transforming ourselves from a completely homogeneous Chinese organization into a corporate and cultural mosaic, with employees from more than 50 countries, we were experiencing a series of missteps, misfires, misunderstandings and, on top of that, we were losing money.