LEAD Awards 2018: Interview with Ing Phansavath, UCLA Extension

Developing Successful HR Managers

  Category: Certificate Program with Emphasis on HR
  LEAD AWARD RANK: 1
 
  Organization: UCLA Extension
  Program: Human Resources Management Certificate
  Program Director: Ing Phansavath
  Email: iphansav@unex.ucla.edu
  Visit: www.uclaextension.edu
 

 
Our editorial team interviewed Ing Phansavath from UCLA Extension at the LEAD2018 Awards this past February. Here are some excerpts from the exclusive interview.
 
What is the overall objective of your program?
The objective of the program is to provide a current, comprehensive, and practical grounding in all major areas required of a human resources generalist. We want to ensure that students have the foundation they need to build a successful career as a human resources management professional.
 

Who do you impact with your program?
Our program impacts a wide range of audiences, from young professionals seeking additional training to prepare for their careers, to mid-career professionals looking to make a change professionally. Most of our students have some work experience in HR, but need the professional development and education to really move ahead. 
 
What are the lessons you’ve learned this year from facilitating your program?
Business changes quickly and we need to constantly evolve in order to keep up with the needs of industry. The recent discourse in larger society about on workplace sexual harassment has forced us to confront these difficult topics in our classes, and has confirmed our belief that the inclusion of an ethics requirement is important because ethics play a critical factor in this profession.
 
How do you measure the return on investment and success of the program?
When we hear from our students that they have achieved their professional goals that is what defines success for our program. Sure, from a business perspective we look at enrollment numbers and completion rates, but true success comes from the continued positive evaluations we receive, and the acknowledgement by students that what they learned at UCLA Extension helped them achieve their career goals. 
 
What lies ahead for the program and how will it continue to succeed?
Our programs will continue to be influenced by what the profession needs, and we will continue to update and evolve our courses to meet the needs of our students.
 

 

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