Today’s Workforce Expects Self-Service … Are You Delivering?

Findings from a recent survey

In an increasingly digital world, many people want to take care of business themselves. Whether it's self-serve gas pumps, self-check-in at an airport or hotel, or self-checkout at the grocery store, people have come to expect the ability to accomplish certain tasks at their own pace and convenience.

 

The same can be said for HR tasks in the workplace. In fact, a recent Paychex Small Business Survey found that 73 percent of employees expect an employer to provide self-service for basic tasks – the ability to update one’s address, enter a life event, fill out tax forms, report hours, and manage retirement accounts. Conversely, many small employers (500 employees or less) are not necessarily meeting that need.

Check out the infographic below for more information about the Paychex study.